SIP account settings

A SIP account (VoIP account) is a user account in a SIP phone network. It allows you to create own virtual-PBX and make/take calls without any geographical limits. All you need is just a computer or a smartphone, a headset and the Internet.

With any Ringostat plan, you can create as many SIP accounts as you need.

Setting the Cloud PBX

First, go to Virtual PBX > SIP-accounts settings and create SIP-account with the next details:

  • Name - a login of a sip-account for authentication;
  • Password - a password of a sip-account for authentication;
  • Internal number - a number of internal connection between the agents.

Please, note: your password must be at least 8 characters long, with at least one digit, and both lowercase and uppercase letters.

Name of SIP-account always includes the name of the project and begins with it. For example, for project testsite.com the beginning of SIP-account name will be testsitecom_. You can add anything after testsitecom_.

After saving the SIP-account credentials put the mouse to the information field “?”. There will be the information for connecting the SIP-account to a software:

  • Login - a login of a sip-account for authentication;
  • Password - a password of a sip-account for authentication;
  • Gateway - a gateway sip-account is registered at;
  • Port number - port a sip-account connects through;
  • Codecs - a codec sip-account connects with.

The most popular apps for making calls right from your computer or smartphone:

Setting up the SIP-account in your PBX:

In case you are using a firewall for your internet connection settings, please add our servers IP-addresses to the whitelist:

  • 138.201.203.93.
  • 176.9.24.184
  • 185.60.135.92
  • 88.204.205.58
  • 209.126.106.57
Extra settings for connecting SIP-account

In case you have any issues with registering of your SIP-account and you use NAT, you will need to configure additional STUN-server:

  • STUN-server status – on
  • STUN-server – stun.ringostat.com
  • STUN-server port - 3479

In case you are using Asterisk PBX, here’s the tips for configuring your SIP-account in it.

In case you need any assistance feel free to contact our Support team via chat or through the email support@ringostat.com.

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